Student Services Centre :

The One-Stop Student Service Centre (SSC) provides a convenient ONE-STOP for students the on following services:

• Orientation & Accommodation Issues
• Replacement of matriculation card
• Result slips / transcript/ certificate
• Application, admissions exercises, enrolment, & other student-related matters
• Application for course withdrawal, deferment, transfer
• Collection of student matriculation cards (new & replacement cases)
• Location, operating hours & others
• Request for student status confirmation letter
• Request for update of student information and particulars (ad-hoc)
• Any matters relating to course of study

All students are encouraged to meet with the Centre staff to seek answers to concerns or to seek assistance resolving problems.

International students may experience some cultural adjustment problems when they first arrive in Singapore. They will have to find accommodation, learn about the public transport system and sort out their immigration status. They may miss the way they do things at home in their own country. There are some students who may have personal issues to handle, personal crises, difficulties with relationships and a loss of interest in their work. If you feel unhappy, lonely and unsure of things, just come to the SSC and talk to the staff. All discussions are private and confidential. We will help you to cope with your problems and we will refer you for specialist help if necessary. We welcome students to visit the SSC to discuss any questions or matters, which concern you, to ask for information, or just to get to know us.

The SSC will work towards providing the best care for International students because it believes that one can best achieve - both academically and personally - only when one has a happy, secure and stimulating environment. Our wish is that you will find in your time here, as so many other students have done in the past, that Singapore has become your home from home.

You may drop in at the Centre any time or you may wish to call us at Tel: 6351 7872 / 6351 7873. You may also e-mail us at studentservice@easb.edu.sg with your questions and concerns.

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Orientation Services

EASB's Orientation Service is available to assist you to settle down quickly for your studies in EASB. We will pick you up from the Changi International Airport and send you to the hostels recommended by us. We will provide you with information on the location of nearby banks, Automated Teller Machines, MRT Stations, bus-stops, medical clinics and convenience stores, etc.

If assistance is required, please complete the Post-Enrolment Service Request Form and submit to Mr. Albert Yang at studentservice@easb.edu.sg

All students who require the school's recommended agents to make accommodation arrangements will have to submit this completed form two weeks before arrival.

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Feedback

The school welcomes feedback from our students as such feedback will help us to improve the learning environment.

Students provide feedback through various channels:

• Quarterly course evaluation for students to assess on academic content, course delivery and student support services.
• Regular coffee sessions are conducted by the Academic Head of Departments on a class-by-class basis to improve two-way communication.
• Students Suggestion Scheme is adopted to elicit new ideas to improve the study environment.
• Internet dialogues/chats are encouraged for all students to provide feedback on any matters.
• Re-enrolment Talk/ Counseling to assist students to make more a informed choice for academic progression.
• Meet-the-Principal sessions allow our students the opportunity to discuss with top management.

Regular counseling sessions are available upon request by the students as well as when deemed necessary by the school. You can contact Mr. Albert Yang at 6351 7872 / 6351 7873 or email to studentservice@easb.edu.sg to arrange for counseling sessions.

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Grievances / Counseling Procedures

If you have any grievances or complaints, you should communicate in writing immediately with the school through the Student Service Executive of your respective faculty or the Student Care Department. Upon receipt of your grievance or complaint in writing, the Student Service Executive will investigate and revert to you within the next two days.

If the Student Service Executive is not able to resolve the case, the complaint will be escalated to your respective Head of School or the Student Care Manager, who will attempt to resolve your case within the following three days.

If the Head of School or the Student Care Manager is not able to resolve the case, it will be brought to a review committee appointed by the Principal.

The Committee will revert with a decision within seven working days.

You will receive a formal resolution from the School within 3-14 working days, from the date of receipt of grievance/complaint. For complaints that relate to external institutions/bodies, the school will revert within a maximum of 21 working days.

The procedures for sending in your grievances can be through any of the following:

• Complete the Feedback Form, which can be obtained from the Student Service Centre, OR
• Send an email to our general complaint account at complaints@easb.edu.sg OR

We appreciate the valuable feedback of every student, as it is through such feedback that we can continuously improve on our services. We thank you for giving us a chance to serve you better. EASB cares for you and we sincerely hope that you will have a pleasant learning journey with us!

Grievances Procedure Flowchart

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