Service Statement

•  We provide educational and training opportunities for all students who aspire to succeed.

•  We provide quality services to students by inculcating in our staff a culture of quality consciousness and speed.

•  We adopt a process system that is customer driven and service oriented.

•  We adhere to full integrity and ethical behavior in all our practices, keeping in mind the welfare of students as a priority above all things.

Service Mission
EASB Institute of Management has always been aligned to the vision of protecting and enhancing stakeholders' interests through information and education, and inculcating a culture of fair and ethical practices. To further enhance this alignment of vision, EASB is now actively and diligently pursuing to be awarded the CaseTrust for Education mark. EASB subscribes to this vision by providing academic and service assurance, the details of which are given to students in the Student Handbook, which they will receive upon their admission into our school.

Academic assurance is primarily a guarantee of quality lecturers with strong industrial experience and teaching professionalism.

•  But it also includes other assurances, such as Course Entry Requirements and Course Induction Guarantees etc.

Service assurance is primarily achieved by our adherence to what we promised students prior to enrollment and throughout their journey with us.

• The specific guarantees include a proper and clearly-defined feedback-grievance mechanism for students, which can be found in the Course Evaluation Program and Grievance Procedures

• Also included is the guarantee of the confidentiality of Student Particulars and the commitment to inform students of all School Rules and Regulations for their informed compliance. This list is not exhaustive. For more details, please read the Student Handbook.

•  Standard Student Contract

•  Standard Tuition Fee Account (Escrow)

EASB has a declared policy for all students to enter into a Standard Student Contract by signing with the student or legal guardian.

Students are subsequently advised to pay their tuition fees through the Standard Tuition Fee Account (Escrow).

The SPS serves to protect the students' fees in the event a Private Education Organization (PEO) is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the SPS protects the student if the PEO fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

EASB has a transparent and legal framework for refund of course fees in the case of transfer and withdrawal. Our Transfer, Refund and Withdrawal policies are clearly stated in the Letter of Offer and the Student Handbook, so that students are duly informed.

Students can be assured that EASB Institute of Management is totally committed to live up to our obligations under the declared Service Statement above, in all our academic, administrative and business practices. We view this as fundamental to our vision of being a world-class educational institution. Students can trust that we will be with them every step of the way in their educational pursuit.

In accordance with CASE's guidelines, I declare the following:

•  EASB's average lecturer to student ratios are:

i. Certificate in Business English: 1 to 40
ii. EASB and partner Universities academic courses: 1 to 80

•  The maximum capacity of EASB Henderson campus is 2000 students.

•  We have 21 classrooms with varying sizes; ranging from classrooms for 40 to 60 students.

•  EASB has 30 full-time academic staff and 50 adjunct lecturers.

•  The amount and types of fees payable can be obtained from the Registrar's Office.

Andrew Chua

Principal & Chief Executive Officer
EASB Institute of Management