East Asia Institute of Management 东亚管理学院 (EASB) English

This workshop shares with participants the knowledge and skill set that the manager / supervisor needed to manage the employees at the workplace. It is highly interactive and comprises of short lectures, case study analysis, group discussion & presentation, games, role plays and video clip analysis.

 
Objective

Upon completion, participants will be able to:

·Understand the skills needed to be an Effective Supervisor

·Lead, Motivate & Coach Employees

·Manage Conflicts & Difficult Employees

Outline

Supervisory Management & Motivation

·         Transition from Specialist Role to Supervisory Role

·         The Challenges of being a New Supervisor

·         The Multiple Roles & Expectations of an Effective Supervisor

·         Best Practices in Supervisory Mgt

·         Motivating Employees to Greater Performance

·         Coaching Weaker Staff for Better Work Performance

The 5 Principles of Leadership

·         The Principle of Goal Setting

·         The Principle of Leading & Inspiring

·         The Principle of Managing People

·         The Principle of Persuasive & Assertive Communication

·         The Principle of Empowerment

·         Leadership in a Crisis

Communication & Conflict Management

·         Giving Constructive Feedback & Appreciation

·         Managing Conflicts & Negative Behaviour

·         Handling Difficult Employees

·         Team Building for Win-win Outcomes

Training Methodology

This workshop adopts an Experiential Learning & Sharing Approach, conducted through Short Lectures, Games, Activities, Role Plays, Video Analysis, Case Studies and Group Discussion.

For whom

Supervisors, new executives and managers

Course Duration

1 days

Fees

$550

 *All prices are subject to prevailing GST of 7%

SDF Grant
SDF funding available, please refer to SDF website for more details.
*Terms and conditions apply.

Trainer Profile 
Ken Wong is a Bilingual Regional Trainer, Management Consultant, Writer and Entrepreneur, with more than 13 years of corporate training & consulting, writing and marketing experience in Asia. He conduct a wide-range of workshops for SMEs, MNCs, and government agencies. Besides Singapore, Ken also conducted workshops in Indonesia, Malaysia, Thailand and China. Ken is an associate trainer with PSB Academy, Singapore Manufacturer Federation Centre for Corporate Learning (CCL), Singapore Human Resource Institute (SHRI) and Singapore Training and Development Association (STADA). Ken holds MSc in Training and Performance Management from University of Leicester, UK. He obtained his first degree in Bachelor of Business Administration from National University of Singapore. 

IMPORTANT NOTES:
1. Replacements are allowed without charge. Please inform us of the replacement in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. EASB reserves the right to reschedule/cancel a workshop in the event of unforeseen circumstances.

For further information, please contact 6370 8865 / 6278 5550, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it