East Asia Institute of Management 东亚管理学院 (EASB) English

This workshop shares with participants the strategies and skill set that the successful secretary and office professional display at the workplace. It is highly interactive and comprises of short lectures, case study analysis, group discussion & presentation, role plays and video clip analysis.

Objective

Upon completion, participants will be able to:

·   Anticipate and meet their Bosses’ needs & expectations

·   Develop Trust & Mutual Respect with their Bosses

·   Be Empowered to represent their Bosses

·   Support and Manage Multiple Bosses

·   Be More Confident in Decision Making & Problem Solving

·   Deliver Work in a Professional Manner

·   Form Alliances and Networking with fellow office professionals

·   Manage Time Effectively to achieve Peak Performance

·   Enhance Office & Administrative Management Skills for Career Advancement

Outline

1.  Drawing up a Strategic Work Partnership

·   Characteristics of Effective Partnership

·   Roles and Functions of the Bosses and Admin Professionals

·   Understanding and Adapting to the Bosses’ Leadership & Work Styles

·   Supporting Multiple Bosses Effectively

2. Developing Excellent Work Relations and Alliances

·   Building Trust and Mutual Respect

·   Ground Rules for Effective Work Relations

·   People Skills and Emotion Quotient (EQ)

·   Empowerment and Delegation

3.  Developing Effective Communication Skills

·   Overcoming Barriers to Effective Communication

·   Active Listening

·   Solicit and Give Feedback

·   Giving Praises and Constructive Criticism

·   Influencing and Persuasion Skills

4.  Office Management Skills for Peak Performance

·   Office and Administrative Management at the Workplace

·   Paper Management

·   Effective Email – Pointers & Tips

·   Time Management for Better Work Productivity

·   Managing Meetings Effectively

Training Methodology

This workshop adopts an Experiential Learning & Sharing Approach, conducted through Short Lectures, Games, Activities, Role Plays, Video Analysis, Case Studies and Group Discussion. 

For whom

Secretaries, Office administrative and support staff, administrative assistants and clerical staff.

Course Duration

2 days

Date
11, 12 August

Fee

$550

All prices are subject to prevailing GST of 7%

SDF Grant
SDF funding available, please refer to SDF website for more details.
*Terms and conditions apply.

Trainer Profile 

Ken Wong is a Bilingual Regional Trainer, Management Consultant, Writer and Entrepreneur, with more than 13 years of corporate training & consulting, writing and marketing experience in Asia. He conduct a wide-range of workshops for SMEs, MNCs, and government agencies. Besides Singapore, Ken also conducted workshops in Indonesia, Malaysia, Thailand and China. Ken is an associate trainer with PSB Academy, Singapore Manufacturer Federation Centre for Corporate Learning (CCL), Singapore Human Resource Institute (SHRI) and Singapore Training and Development Association (STADA). Ken holds MSc in Training and Performance Management from University of Leicester, UK. He obtained his first degree in Bachelor of Business Administration from National University of Singapore.

IMPORTANT NOTES:
1. Replacements are allowed without charge. Please inform us of the replacement in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. EASB reserves the right to reschedule/cancel a workshop in the event of unforeseen circumstances.

For further information, please contact 6370 8865 / 6278 5550, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it