East Asia Institute of Management 东亚管理学院 (EASB) English

In today's business environment, leaders and executives must project enhanced confidence, clarity, empathy and understanding whilst building influence and congruence. Whether communicating internally, up or down the corporate ladder, or externally to clients, partners or prospects, the ability to communicate and speak effectively is no longer merely an asset but a critical skill for all.

Equip yourself with an understanding of effective communication and a range of strategies and techniques that will enable you to motivate and influence others, and present with confidence and clarity, moving others to action.

Outline
   1.   Misconceptions and Perceptions

• Presentation myths and current thinking
• What the audience really want but often do not get
• Breaking through the communication barrier
• The presentation as an opportunity to communicate

2.  Understanding the Communication Process

• Understanding communication dynamics
• Content and context, encoding and decoding the message
• Developing a communicative approach
• Active listening and audience retention
• Creating an 'active listening' dialogue

3.   Know Your Target Audience

• Successfully prepare audience profiles to assist in targeting your key messages
• Tailoring the content to the listener
• Pitching to the right level
• Presentation styles for different audiences and situations

• The elements of persuasion
• Partnering not selling
• Using examples and the 'story' concept for relevancy and rapport
• The role of the Q&A and maintaining control
• Response techniques for question types
• The importance of the 'unasked question' in reinforcing your message  

5.  Deliver with Confidence and Clarity

• Importance of delivery and how it impacts on your audience
• Creating a positive impression through your speaking style and your voice
• Voice exercises for audibility, projection and comprehension
• Owning your voice and using it for greater impact
• Speaking in the global arena
• Being yourself and working to your strengths
• Building self-confidence and controlling nerves

6.  Visual Impact

• Freeing the audience from visual overload
• Designing visuals that are clear, valid and add synergy
• Realizing the difference between printed materials and visuals on a screen
• Visuals that have impact and relevancy that aid, not dominate
• Different visuals for different audiences and cultures

7.  Non-Verbal Behavior and Communication

• You are your message
• Psychological impact of non-verbal communication (NVC)
• Importance of NVC in establishing presence, rapport and credibility
• Understanding the language of non-verbal communication
• Essentials of positioning, gestures and eye contact, etc.
• Understanding the different requirements for the 'sitting' presentation

8.  Cross-Cultural Communication

• Dynamics of cross-cultural communication
• The societal and corporate perspective
• How different cultures listen and interact
• A comprehensive guide to preparing for different cultures

Course Duration

2 days

For whom

Anyone interested in increasing the effectiveness of his or her communication. It benefits people in positions whose work requires them to give or extract information, give presentations or run meetings, and for people who have to resolve people issues in their workplace.

Fees

$550
Pricing subject to prevailing GST 7%

 

IMPORTANT NOTES:
1. Replacements are allowed without charge. Please inform us of the replacement in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. EASB reserves the right to reschedule/cancel a workshop in the event of unforeseen circumstances.

For further information, please contact 6370 8865 / 6278 5550, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it