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Orientation Services
EASB's Orientation Service is available to assist students to settle down quickly for their studies in EASB. Orientation Service Department will pick students up from the Changi International Airport and send them to the recommended hostels. Orientation Service Department will provide you with information on the location of nearby banks, Automated Teller Machines, MRT Stations, bus-stops, medical clinics and convenience stores, etc.
If assistance is required, please complete the Post-Enrolment Service Request Form and submit to Mr. Alvin Ong and Mr. Leo at
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,
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All students who require the school's recommended agents to make accommodation arrangements will have to submit this completed form two weeks before arrival.
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Feedback
The school welcomes feedback from our students as such feedback will help us to improve the learning environment.
Students provide feedback through various channels:
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- Quarterly course evaluation for students to assess on academic content, course delivery and student support services.
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- Regular coffee sessions are conducted by the Academic Head of Departments on a class-by-class basis to improve two-way communication.
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- Students Suggestion Scheme is adopted to elicit new ideas to improve the study environment.
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- Internet dialogues/chats are encouraged for all students to provide feedback on any matters.
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- Re-enrolment Talk/ Counseling to assist students to make more a informed choice for academic progression.
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- Meet-the-Principal sessions allow our students the opportunity to discuss with top management.
Regular counseling sessions are available upon request by the students as well as when deemed necessary by the school. You can email to
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to arrange for counseling sessions.
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Grievances / Counseling Procedures
If you have any grievances or complaints, they are encouraged to communicate in writing immediately with the school through the class managers of their respective faculty or the Student Care Department. Upon receipt of your grievance or complaint in writing, the Student Service Executive will investigate and revert to you within the next two days.
If the Student Service Executive is not able to resolve the case, the complaint will be escalated to your respective Head of School or the Student Care Manager, who will attempt to resolve your case within the following three days.
If the Head of School or the Student Care Manager is not able to resolve the case, it will be brought to a review committee appointed by the Principal.
The Committee will revert with a decision within seven working days.
Students will receive a formal resolution from the School within 3-14 working days, from the date of receipt of grievance/complaint. For complaints that relate to external institutions/bodies, the school will revert within a maximum of 21 working days.
The procedures for sending in your grievances can be through any of the following:
We appreciate the valuable feedback of every student, as it is through such feedback that we can continuously improve on our services. We thank you for giving us a chance to serve you better. EASB cares for our students and we sincerely hope that students will have a pleasant learning journey with us!
Grievances Procedure Flowchart
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