Established under the Private Education Act (PEA) and gazetted in October 2009, the Council for Private Education (CPE) is sanctioned with the legislative power to regulate the private education sector in Singapore. In addition to its role as a sectoral regulator of private education institutions (PEIs), the CPE facilitates capability development efforts to uplift standards in the local private education industry.
The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools.
The EduTrust Certification Scheme is a voluntary certification scheme administered by the Council for Private Education for private education institutions in Singapore.
While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).
The scheme provides a means for better private education institutions to differentiate themselves as having achieved higher standards in key areas of management and provision of educational services.
For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at http://www.cpe.gov.sg/legislation/private-education-act and http://www.cpe.gov.sg/for-peis/edutrust-certification-scheme/edutrust-certification-scheme
East Asia Institute of Management (EASB) was awarded the 4-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. EASB was awarded another 4 years during the EduTrust Renewal in 2014.
In compliance with the Edu Trust requirements, EASB has in place the following:
EASB has both the Escrow Bank Account and Insurance Protection Scheme for the protection of total course fees paid by all students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.
EASB has appointed DBS bank as the provider of Escrow Bank account and Liberty Insurance as the provider for Insurance Protection.
Under the Escrow Bank protection, DBS will act as the trustee and disburse the fees on a regular interval to EASB. Students under this scheme must deposit their course fees directly into the Escrow Bank.
For more details on FPS, please visit the website of CPE at http://www.cpe.gov.sg/for-peis/protection-of-course-fees
Click here to download a copy of the DBS Certificate of PEI Escrow Establishment
Click here to download a copy of the Liberty Insurance FPS Certificate
EASB adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and EASB, including detailed breakdown of fees payable, payment schedule and the terms of refund.
EASB provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not.
EASB has in place a group medical insurance coverage for all its students. The medical insurance coverage by Liberty Insurance provides for an annual overall limit of S$20,000.00 per student, B1 Ward (in government and restructured hospitals) and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities). In addition, EASB has a group personal accident insurance of S$20,000.00 for all students.
Click here to download a copy of the insurance certificate and product summary
Click here to download a copy of the Student Medical GHS claim form
The following methods are acceptable to EASB:
For both Escrow account and Insurance FPS
Only for Insurance FPS and payable at EASB Cashier
Click here to download i-banking & ATM instructions for Escrow Account Payment
Click here to download i-banking instructions for payment to EASB
In accordance to Clause 2 of the PEI-Student Contract, EASB’s refund policy is as follows:
EASB shall notify the student within 3 working days upon knowledge of any of the following:
The student shall be informed in writing of alternative study arrangements (if any), and be entitled to a refund of entire course fees and miscellaneous fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
If the student withdraws from the course for any reason other than those stated in Clause A above, EASB will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the following table:
|% of total fees paid (Course Fees + Miscellaneous Fee)||If Student’s written notice of withdrawal is received:|
|70||more than 60 days before the Course Commencement Date|
|30||before, but not more than 60 days before the Course Commencement Date|
|0||after, but not more than 0 days after the Course Commencement Date|
|0||more than 0 days after the Course Commencement Date|
EASB will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The student will be refunded the highest percentage (stated in Schedule D of the PEI-Student contract) of the fees already paid if the student submits a written notice of withdrawal to EASB within the cooling-off period, regardless of whether the student has started the course or not.
Transfer means a student changes the course of study, but remains as a student of EASB. If a student who has been accepted by EASB for a particular course and later decides to transfer to another course, the student shall be deemed to have withdrawn from the course and the provision of Clause 2.2 of the Pei-Student Contract (Refund for Withdrawal due to other reasons) shall apply, save as otherwise agreed between EASB and the student. A written request must be submitted to EASB Student Service Centre (SSC) and is subject to approval by the Academic Director. A non-refundable course transfer fee of S$535.00 will be charged for such request.
Withdrawal means the student contract is terminated and is no longer a student of EASB. Request for withdrawal or transfer to another school shall be made in writing and submitted to EASB Student Service Centre (SSC). Students are required to settle all outstanding fees, if any, before their request is processed for approval. Refund, if any, shall be in accordance with Clause 2 of the PEI-Student Contract.
All requests for deferment shall be made in writing to the EASB Student Service Centre and are subject to approval by the Academic Director. All requests for deferment must be supported by documentary evidence. Students are allowed to defer for up to a period of 2 terms. The Student Pass for international students approved for deferment will be cancelled as required by ICA. Students who do not return to resume their studies within the 2 terms period shall be considered to have withdrawn from the course and any course fee paid shall be forfeited. A non-refundable deferment fee of S$428.00 will be charged for each deferment.
Refund requests that does not fall within the contract clause 2