East Asia Institute of Management 东亚管理学院 (EASB)

Introduction:
In the service and tourism industry, a key differentiation factor between businesses is the ability to provide quality services in all areas of operations. The Visitor Desk Services is an operation that should not be neglected as it often offers the first point of contact with visitors at any attraction venue. This training will prepare supervisors or managers of visitor desk services to develop, manage and monitor the quality of visitor desk services at an attraction.

Program Objective: 

• Describe his role as an attraction supervisor or manager

• Review Current Goals and Objectives of Your Visitor Services
• Review Existing Visitor Services
• Develop Potential Services
• Establish Visitor Services Policies and Procedures
• Communicate Visitor Services Guidelines to Staff and Volunteers
• Monitor Current Information Resources and Revise Visitor Policies and Procedures as Needed

Program Outline:

• Roles of a Attraction Supervisor /Manager
• Goal and objectives of different operations
• Developing potential services
• Establish policies and procedures for the Visitor Desk Operation
• Reviewing and revising policies and procedures

Target Audience:
This is a 1-day programme designed for supervisors, managers or even line staffs who are working at Visitor Service Desks, or hospitality students who want to pursue a career in this area.

Program Facilitator:
This program will be conducted by Mr. Leonard Tay, MA (IDT), BA Bus, ACTA, DISC, CPLP

Date:
10 December 2010 / 7 January 2011

Venue:
East Asia Institute of Management, Balestier Campus.
9 Ah Hood Road, Singapore 329975

Fee:
S$ 321 (Inclusive of 7% GST)

Contact:
6370 8856 (Sony Haq)

Email:
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A group of 3 pax will enjoy 20% discount