Introduction:
With technology and communications narrowing the gaps, there are little differences between the features of products. What separates the distinctiveness of your product is the level of quality service, your organization provides. Delivering superior customer service will imprint your products in the minds of consumers. Exceeding your customers’ expectations is their deciding factor in your battle for consumers’ dollars. After all, it is the customers who sign your pay check!
Program Objective:
- Manage your customers’ expectations better
- Handle difficult customers
- Create repeat customers
Program Outline:
- Appetizers on customer service
- Quality service
- Working with customers
- Managing customer perception
- Achieving extraordinary customer service
- Service recovery
- Customer retention
- Customer service resource
Target Audience:
Front line staff,, customer service officers and executives who constantly interface with customers and the public. Those who desire to leave their comfort zones and upgrade their level of service quality.
Program Facilitator:
This program will be conducted by Mr. Michael Lum B.Acc, M.Com, Grad Dip (Training & Development)
Date:
13 & 14 December 2010
Venue:
East Asia Institute of Management, Balestier Campus.
9 Ah Hood Road, Singapore 329975
Fee:
S$ 642 (Inclusive of 7% GST)
Contact:
6370 8856 (Sony Haq)
Email:
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A group of 3 pax will enjoy 20% discount
Continuing Edu & Trg 